Union Bank of Nigeria Plc has entered into a collaborative initiative with Samsung Electronics West Africa, to develop a ‘Bank-of -the-Future’ prototype aimed at providing superior experience in financial services to both existing and potential customers of the bank.
The initiative called ‘.Union Bank’ is a prototype e-branch that would completely re-design the banking hall as it is today, transforming it into a 100 percent self-service, electronic branch. The ‘Bank-of-the-Future’ initiative fits into the bank’s strategy to retain existing customers and attract new ones, especially the young and technologically savvy.
The ‘Bank-of-the-Future’ prototype is being test-run at the bank’s Silverbird Galleria branch, Victoria Island, Lagos.
At the unveiling of the initiative, Mr. Emeka Emuwa, Group Managing Director of Union Bank, re-affirmed that the focus of the bank was to serve its teeming customers well, and added that Union Bank would seek to leverage on the Samsung technology platforms to deliver consistent and reliable service to its customers.
Mr. Adekunle Adeosun, Executive Director (Commercial/Retail and Consumer Banking – South), Union Bank, noted that the initiative was part of efforts to make Union Bank a leading provider of innovative financial services in Nigeria and beyond, adding that the ‘.Union Bank’ branch was just one of the new ways in which the bank was using technology to enhance its service delivery and experience for customers.
The event was attended by customers of the bank, executive management and members of staff.